FAQ Help - Sections


Order Status, Changing, Backorders

My Account, Damages, Returns

International Shipping, Payments

4 Pricing, Billing, Sales Tax

5 Contact Form


FAQ Help Sections

Our Commitment to Customer Service
As a distributor and mail order fulfillment center, Museum Wholesale Inc understands how important quick turnaround, timely fulfillment, trackable shipments, and high-quality control are to our customers. You depend on us to satisfy your customers -- and we take this very seriously!

We ship your orders quickly, communicate timely about questions and issues, and continually search for ways to reduce costs while improving service speed. With each order, you will receive a confirmation, an email when it ships, and a point of contact for all of your questions and concerns.

Thank you for your interest in our products. We look forward to working with you and exceeding your expectations!

Hours of Operations: M-F 10-4, Sat / Sun closed

1 - Order Status, Changing, Backorders
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder / Out of Stock arrive?

2 - Order Status, Changing, Backorders
• Procedures for Damaged in Transit
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?

3 - International Shipping, Payments
• Why do you require Drop Ship Customers to submit their invoice to be enclosed in the box?
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?

4 - Pricing, Billing, Sales Tax
• Does my company have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Additional Support
• How do I contact you? Contact Form
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