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Home > Help Section > Order Status, Changing or Tracking Orders, Backorders
 

Order Status, Changing or Tracking Orders, Backorders

Has my order shipped?
  You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. Or Click the "My Account" link at the top left hand side of our site to check your orders.
Our goal is to process all orders within same day or 1 business day. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 5:00PM PST, excluding holidays).

1. Standard: ground shipping in the continental US -- 3-6 business days after shipping

2. Expedited: 2-3 business days after shipping

3. Express: Contiguous U.S. 1-2 business days after shipping

For APO/FPO addresses, all orders will be shipped via our Standard Service only (Expedited and Express ship methods are currently not available for APO/FPO addresses). Standard delivery time frames (as noted above) do not apply to APO/FPO shipments. The cost for shipping is based upon your order, via (USPS Standard Service)

 NOTE!: Your order should arrive in no more than 10-15 business days, Continental US depending on the shipping method -- usually much sooner than that. However, orders outside of the Continental US, custom orders, may take longer -- overseas orders may even take up to 6-8 weeks, depending on the shipping method and if there are customs delays.

How do I change quantities or cancel an item in my order?
  Contact customer service. Please note that once an order has begun processing or has shipped, the order is no longer editable. You may cancel an order at any time prior to processing at our center by calling (877-332-2809). Unfortunately, we are not able to cancel orders once they have been shipped.
How do I track my order?
  Click the "My Account" link at the top lefthand side of our site to track your order. Once you login, there is a section to "Track your recent orders". Here is a link to some of the carriers we use:

UPS
Package tracking: www.ups.com/tracking/tracking.html U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or [email protected]

FedEx
Package tracking: www.fedex.com/us/tracking/ U.S. customer service: (800) GoFedEx or (800) 463-3339

USPS
Package tracking: http://www.usps.com/

My order never arrived.
  Click the "My Account" link at the top left hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account" link at the top left hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "My Account" link at the top left hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my Backorder / Out of Stock order arrive?
  Backordered items are those which our manufacturing is unable to predict when they will have more for us to stock. But as soon as they do, we will be able to stock and ship the item to all our backorder status customers in the order in which we received the backorders. If you would like an estimate, please contact customer service. We would be happy to give you an approximate timeframe.