Museum Wholesale
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Home > Help Section > My Account, Domestic Orders, Order Processing
 

My Account, Domestic Orders, Order Processing

How do I create an account?
1) Click the "My Account" link at the top left side of our site.
2) Enter your email address.
3) Select "New Customers".

To become a wholesale customer, visit our section "Becoming a Wholesale Customer".

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "My Account" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically estimated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. The shipping rate given is only an estimate. Due to the wide variety of items we sell, the shipping rate may not accurately estimate for oversized items. The shipping rate also does not automatically add the drop ship fee (if appropriate). We add that in our office after we review your order.
I forgot my password.
Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
Returns and Exchanges: Within 30 days from the date of the invoice, contact customer service via email to request a Return Merchandise Authorization number (RMA#). Describe why you would like to return the item(s) and whether you would like to exchange it. Once we receive the item(s) back in our warehouse and inspect it, we will refund your monies for the merchandise if it is in resalable condition. The merchandise must be returned in its original packaging, showing no signs of wear or shelf damage. We recommend insuring your return package since we are not liable to complete the refund or exchange unless the merchandise is in its original, resalable condition. Shipping and handling fees are not refundable. No exchanges or returns after 30 days from the date of invoice. Returns for reasons other than our own error are subject to a 20% restocking fee. 
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
When will my order ship?
Please see each individual item page for more information on the availability of each item. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.